Last Updated: 11/19/2024

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Helpert Assist ("we," "us," or "our") is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy explains how we collect, use, disclose, and protect information that we collect from clients and users of our services. By using our services or accessing our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect various types of information to provide our services effectively, including:

• Personal Information: Name, email address, phone number, and professional role (e.g., visiting nurse or therapist).

• Account Information: When you create an account or sign up for our services, we may collect information to verify your identity and provide secure access.

• Service Usage Information: Information about how you interact with our services, including usage data, IP address, and device information.

• Communications: Any communications, feedback, or other messages you send us via email, contact forms, or other methods.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To deliver our virtual assistant and support services tailored for visiting healthcare professionals.

• Account Management: To create and maintain your account, including authentication and customer support.

• Service Improvement: To monitor and analyze service usage, troubleshoot issues, and improve our offerings.

• Marketing and Communications: To send you updates, special offers, and promotional materials relevant to our services (with your consent).

• Legal Compliance: To comply with applicable legal obligations and respond to lawful requests for information.

3. Sharing and Disclosure of Information

We do not sell or share your personal information with third parties for their own marketing purposes. However, we may share information in the following situations:

• Service Providers: We may share information with trusted third-party service providers who assist us in providing, maintaining, and improving our services (e.g., cloud storage, customer support, and analytics providers).

• Legal Requirements: We may disclose information if required to do so by law or in response to legal requests, such as subpoenas or court orders.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

4. Data Security

We implement a range of security measures to protect your information from unauthorized access, alteration, and disclosure. This includes encryption, access controls, and secure storage systems. However, please note that no system is completely secure, and we cannot guarantee the security of your information.

5. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Correction: You can request access to the information we hold about you and correct any inaccuracies.

• Deletion: You may request that we delete your personal information, subject to any legal obligations we may have.

• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve our services and user experience. Cookies help us understand how you interact with our website and tailor content to your preferences. You may manage or disable cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Helpert Assist
Email: info@helpertassist.com
Phone: (559) 777-2539
Address: Los Angeles CA